Privacy Policy
Effective Date: This Privacy Policy is effective as of November 20, 2024, and was last updated on January 22, 2025.
Introduction
Welcome to USCitizenship.com (the “Website”). We take your privacy seriously and respect the privacy concerns of every visitor to the Website. This Privacy Policy outlines the types of information we collect from you, how we use it, and your rights over your data. By using the Website, you agree to this Privacy Policy, which is a material part of our Terms of Use. If you do not agree, you must stop using the Website immediately.
We comply with the privacy laws of the United States and specifically adhere to the California Consumer Privacy Act (CCPA). This Website is not governed by or compliant with the laws of other countries. You are responsible for understanding and complying with the laws in your jurisdiction.
Types of Information We Collect
Personally Identifiable Information (PII): We collect PII to provide and enhance our services. PII includes, but is not limited to:
- Your full name, home address, email, phone number.
- Geolocation data (collected with consent).
- Financial information: Credit card details, billing address, income, tax records, and employment details, where applicable.
- Medical information (if applicable): Any medical details you voluntarily provide.
- Social Security number and date of birth.
- Employment, legal, and immigration status.
- PII related to U.S. Immigration forms: This includes data provided on applications for U.S. Visas, Citizenship, Green card applications, and other immigration-related documents that you complete using our services. This may also include financial information, such as tax records, income, and employment details, if required by the specific form or service.
- User contacts (if applicable): Collected only when required to provide our services.
Sources of Personally Identifiable Information: The PII we collect may come from various sources, including:
- Registration information you provide when creating an account.
- Billing information for service purchases.
- Customer service communications.
- Feedback you provide in response to our services or communications.
Non-Personally Identifiable Information (Non-PII): We collect Non-PII automatically when you interact with the Website, including:
- Browser type, operating system, device ID, MAC address, and IP address.
- Location data (with your consent) via your device.
- Website interaction data, including pages visited, links clicked, and time spent on the Website.
- Cookies and tracking technologies, including advertising cookies and web beacons.
How We Use Your Information
We use your PII for the following purposes:
- To provide, personalize, and improve our services and respond to your inquiries.
- For payment processing and other transactions related to your use of our services.
- To pre-populate new immigration forms you may want to purchase, using data you’ve already provided, in order to simplify the process.
- To communicate with you, including sending updates, promotions, or service-related messages.
- To market new products or services to our user database, but we will never sell your data to third parties.
No Sale of Data: We DO NOT sell your PII for profit or any other monetary transactions. We may share anonymized, pseudonymized, or de-identified data for service improvement or analytics purposes.
Third-Party Sharing: We share your PII only with trusted third parties necessary to provide our services, including:
- Service Providers: Payment processors, customer support platforms, etc.
- Marketing Partners: To deliver personalized advertising (anonymized or de-identified data only).
- Affiliates and Partners: To offer relevant products or services (with anonymization where possible).
- Legal and Regulatory Requirements: To comply with legal obligations or protect our rights.
Cookies & Web Beacons
Cookies enable us to track and target your interests to enhance your experience on the Website. We may set and access cookies on your computer to provide you with customized content and services. You can reset your browser to reject cookies if you prefer, but this may limit your access to certain features of the Website.
Web Beacons: Pages on our Website may also contain ‘web beacons’ (also known as Internet tags, pixel tags, or clear GIFs). These allow third parties to obtain certain information, such as IP addresses, page URLs, and browser types, to improve services and measure the effectiveness of online campaigns.
Links to Third-Party Websites
We are deeply committed to your right to privacy. However, please note that this Website’s Privacy Policy applies only to USCitizenship.com and does not extend to any other websites that you may access from our Website. Each third-party website may have privacy policies that differ from ours. We encourage you to review the privacy policies of any website you visit, as we are not responsible for the commitments and obligations made to you in any third-party privacy policy or terms and conditions.
Our Website may also include social media features, such as links to social media pages, Facebook Like buttons, and Widgets (e.g., “Share this” buttons). These features may collect your IP address, the page you’re visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
Your Data-Sharing Choices
You have control over how your data is shared:
- You can opt-out of marketing communications by adjusting your account settings or by clicking “unsubscribe” in any promotional email.
- You can restrict data sharing for marketing purposes by updating your preferences in your account.
- You have the right to request deletion of your data at any time.
Risks and Benefits of Data Sharing: Sharing your personal information with us allows us to provide personalized services, simplify your application process, and improve user experiences. Limitations may include fewer personalized features or recommendations if you choose not to share certain data.
Third-Party Use and Consent
Third-Party Obligations: Any third party with which we share data is prohibited from using or disclosing your data (including anonymized or de-identified data) for any purpose beyond the agreed-upon services, without your active consent.
Data Retention and Deletion
We retain your data as long as your account is active or as necessary to provide services. Our data retention policy ensures that:
- Indefinite Retention for Immigration Services: Due to the long processing times for certain immigration applications, accounts related to such services will remain active indefinitely unless otherwise requested by the user. This ensures that your data remains available for application tracking, updates, and communication throughout the process.
- You can request permanent deletion of your data at any time by contacting us.
Once we receive your deletion request, we will delete your data within 30 days, unless legal obligations require a longer retention period.
Data Breach Notification
In the event of a data breach, we will:
- Notify you within 72 hours of discovering the breach.
- Provide instructions on any steps you should take to protect your information.
- Outline measures we have taken to address the breach and prevent future occurrences.
Transfer of Ownership or Business Transition
If our company undergoes a merger, acquisition, or sale:
- Your PII will be transferred under the terms of this Privacy Policy.
- You will be notified of any changes in ownership, and the new company will be bound to adhere to our privacy standards. You will be provided the option to:
- Securely dispose of, transfer, or download your data.
- Request deletion of your data before the transition is finalized.
Cookies & Do Not Track Signals
While we use cookies to improve your browsing experience and provide tailored content, you can reset your browser to reject cookies if you prefer. Please note that refusing cookies may impact functionality. We do not currently support the Do Not Track browser setting.
Links to Third-Party Websites
This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party websites you may access through links on our Website, and we encourage you to review the privacy policies of each site you visit.
Security Disclaimer
We take industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will:
- Notify you via email or through a prominent notice on our Website.
- Require your active consent to apply any significant changes to your data.
Compliance with the California Consumer Privacy Act (CCPA)
As part of our commitment to privacy, we comply with the California Consumer Privacy Act (CCPA). This includes your right to:
- Know what data we collect and how it is used.
- Access and delete your data.
- Opt-out of data sharing for marketing purposes.
For more information about your rights under the CCPA, please contact our support team.
How to Close Your Account and Delete Your Data
To close your account and permanently delete your data, please:
- Contact us at 1-855-612-5522.
- We will confirm your request and proceed to delete your data within 30 days.
- If your account is closed, your data will be permanently erased unless legal obligations require further retention.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact our Privacy Officer at
1-855-612-5522.
Visitor’s Acceptance of These Terms
By using the Website, you accept this Privacy Policy. If you do not agree, you must stop using the Website immediately.
